Terms and conditions

By using our website, you automatically accept these terms and conditions in full.

We therefore recommend that you read through the terms carefully before you act. Please note that most of our pieces are vintage, which means they have a past life. We do our best that our items be in excellent condition, but please don't expect a new and unworn piece even if some of them are.


Purchase of goods:


Once you have selected the items you want and placed them in the cart, please

fill out your personal information. Please note that this is not the final confirmation.

You will receive your final order confirmation once the payment is approved.


Payment:



We currently accept only credit cards and Paypal payments. We do not accept money orders, personal cheques or direct bank transfers. All prices are listed in euros.



Security & Privacy:



The safety of your information is really important for us.

Any personal information given will be protected and will not be disclosed to any third parties. We may use your contact information to contact you direct regarding promotions, events or sales. If you wish to not be contacted in this way simply email us via the contact us section of the website. Bonsergent Studio will secure your personal information with up to date firewall and encryption techniques during the ordering process. Added online security to protect your information from unauthorized use is provided by SSL (Secure Sockets Layer) encryption. A SSL is a protocol that encrypts your information into codes so that it is kept secure while being transferred via the internet. At Bonsergent Studio, your personal information is 100% confidential.



Delivery:


We ship all items by parcel post, which makes it possible to track the package on its way. 


As we travel often, your order may be shipped from France or any neighboring countries.

Fast service is important to us, we try to ship all parcels within 2-3 workdays. If the delay is caused by courier services or customs Bonsergent Studio can’t be held responsible.

 

-France (3-5 working days)

-Europe (from 5 to 10 working days)

-USA, Canada & Everywhere else (7 to 14 working days)


Please be aware that every country has different custom laws. International orders may incur charges upon delivery. All of these charges are responsibility of the receiver and we recommend that you research these charges prior to placing your order.



Returns:


Send an email to bonjour@bonsergent-studio.com within 48 hours of receiving your garment. Pease state your order number, style, and size, and the reason for your return.

Goods must be returned in the same condition as when received with tags on and must be returned via trackable delivery to be eligible for a return. Once returned the item will undergo a quality control check to ensure it has not been worn/used. When we accept the return, a refund or exchange will be issued

Bonsergent-Studio does not refund costs for shipment in case of return.

Returns and exchanges will not be permitted after 14 days from the date of receipt.

If the package and/or contents is damaged when you receive it, please report it to the courier service and Bonsergent Studio on the same day. Bonsergent Studio is not responsible for goods damaged in transit. We always pack the goods with utmost care to minimize the risk of cargo damage.


Sale:



Goods marked as sale products can not be returned.




Complaints:



For complaints, defects or missing deliveries please contact the customer service at bonjour@bonsergent-studio.com




International size guide: